DocuCare: Your Comprehensive DocuWare Support & Maintenance Plan

Your business relies on DocuWare to keep operations running smoothly—but what happens when user management becomes a hassle, storage limits sneak up on you, or system updates feel overwhelming? That’s where DocuCare steps in. With expert-level support, proactive monitoring, and priority response times, we take the stress out of managing your DocuWare environment so you can focus on what matters most—growing your business.

Imagine having a dedicated team of DocuWare experts at your fingertips, ensuring that your system is always optimized, secure, and up to date. No more struggling with permissions, missing critical updates, or worrying about troubleshooting errors. DocuCare delivers seamless support, smart automation, and exclusive training resources—so your team stays productive and your business stays ahead.

Key Features

User Management & Training

  • Streamlined Administration: We handle user creation, deletion, and updates, including permission adjustments.

  • Training Academy: Full access to our library of training videos for both users and administrators.

Proactive Cloud Monitoring

  • Storage Usage Alerts: Receive proactive monitoring and notifications when nearing storage capacity.

  • Optimization Recommendations: Guidance on managing storage efficiently to avoid overages and maintain performance.

On-Premise Maintenance

  • Version Management: Stay current with the latest DocuWare updates and enhancements.

  • Patch & Update Services: Assistance with applying critical patches and system updates to keep your system secure and efficient.

Licensing & Vendor Liaison

  • Licensing Assistance: We act as your direct liaison with DocuWare for all licensing-related matters.
  • Feature Updates & Bulletins: Stay informed with periodic bulletins about the latest DocuWare releases and features.

Priority Support

  • 4-Hour SLA: Guaranteed response time within two hours for any DocuWare-related issues.

  • Dedicated Consultant: Access to a dedicated DocuWare Application Consultant for expert guidance.

Cost Savings

  • Discounted Professional Services: Enjoy a reduced hourly rate for additional services beyond the scope of DocuCare.

  • Exclusive Quarterly Webinars (Optional): Potential access to quarterly user training sessions tailored for DocuWare clients.

Why Choose DocuCare?

  • Convenience: Reduce the hassle of managing routine tasks like user permissions, updates, and system monitoring.
  • Proactive Support: Stay ahead of issues with regular maintenance and expert advice.
  • Cost Efficiency: Avoid paying for small tasks individually and benefit from a discounted rate on larger services.
  • Expert Guidance: Leverage Miken’s expertise and training resources to maximize your DocuWare investment.
Ryan Andrews – IT professional in St. Louis, team award winner.

What’s Not Included in DocuCare?

  • New workflows or process development (considered project-based work).
  • Custom integrations with other software platforms.
  • Major reconfigurations or redesigns of existing workflows.
  • Development of new document templates or indexing strategies.
  • Onsite support visits (unless specifically contracted).

Awards & Accolades

Get Started with DocuCare Today!

Ensure your DocuWare environment runs smoothly, securely, and efficiently with DocuCare. Contact us today to learn more about pricing and enrollment options!